Privacy Policy

Last Updated: April 8th, 2026

This privacy policy (“Policy”) explains how Sendmo Processes Personal Data collected from You.

1. DEFINITIONS

1.1 "Controller"
means the natural or legal person, public authority, agency, or other body which alone or jointly with others, determines the purposes and means of the processing of Personal Data.
1.2 "End-User"
means any person or entity with whom the Subscriber interacts using the Service(s).
1.3 "Personal Data"
means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
1.4 "Usage Data"
means data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
1.5 "Process"
means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
1.6 "Processor"
means a natural or legal person, public authority, agency, or other body which Processes Personal Data on behalf of the Controller.
1.7 "Service(s)"
shall have the meaning ascribed to it in the Terms of Service.
1.8 "Subscriber"
means the natural or legal person that has subscribed to the Service(s) by agreeing to the Terms of Service.
1.9 "Terms of Service"
means the binding contract between Us and You which governs the access and use of the Service(s) by You available at our website.
1.10 "Website(s)"
means the websites that We operate.
1.11 "You" and "Your"
means an identified or identifiable natural person whose Personal Data We process as a Controller.

2. PERSONAL DATA COLLECTED BY US

2.1 You directly provide Us with most of the data We collect. We collect Personal Data from You directly as follows: a) When You subscribe for any of Our Service(s) by agreeing to the Terms of Service, We collect sign-up and account information including Your first and last name, e-mail address, phone number, address, State, Province, ZIP/Postal code, city; b) When You submit web forms on Our Website(s) or as You use interactive features of the Website(s), including providing feedback or suggestions, making requests, or participation in surveys, contests, webinars, events, podcasts, promotions, sweepstakes, requesting customer support, or otherwise communicating with Us; c) When You provide testimonials, forms or information to Us in other contexts; or d) When You authorize Us to connect with a third-party service, We will access and store Your Personal Data that the third-party service makes available to Us, which may include Your email address, location or profile information;

2.2 We may also receive Your Personal Data indirectly as follows: a) from third party sources like marketing lists, databases and social media but only where We have checked that these third parties either have Your consent or are otherwise legally permitted or required to disclose Your Personal Data to Us; b) When You download and/or use the Service(s), We automatically collect Usage Data such as Your device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data, to perform Our agreement with You; c) When You use or view Our Website(s), information is collected via Your browser’s cookies; d) When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile internet browser You use, unique device identifiers and other diagnostic data;

3. PURPOSES FOR WHICH PERSONAL DATA WILL BE PROCESSED

3.1 We Process Your Personal Data to: a) facilitate Your access to the Website(s) and Service(s); b) process and complete payment transactions; c) provide customer service and support; d) send You communication on Your use of the Service(s), updates on Our Terms of Service or other policies; e) send You communication on new features in the Service(s) or new service offerings, news, special offers and general information about other goods, services and events, in compliance with applicable laws; f) conduct analytics and/or to improve Our Service(s) for Your benefit; g) organise events or for other marketing/ promotional activities; h) investigate and prevent fraudulent transactions, unauthorized access to the Websites and Service(s), and other illegal activities; i) personalize the Websites and Service(s); and for other purposes for which We obtain Your consent.

4. SHARING OF PERSONAL DATA

4.1 You acknowledge that We will share Your Personal Data with Our group companies and third-party service providers so that they may offer You Our Service(s) and/or to send information or updates on the Service(s) if You are a Subscriber.

4.2 When We Process Your order where You are a Subscriber, we may send Your Personal Data to and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

4.3 We share Personal Data with Our third-party service providers that host and maintain the Our Website(s), applications, backup, storage, payment processing, analytics and other services.

4.4 We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

4.5 We may disclose Your Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, subpoenas, or court orders.

5. INTERNATIONAL TRANSFER

5.1 We mainly Process Personal Data in India. However, We may transfer Personal Data as required for the purposes referred to in Section 4. We will ensure that any recipient of Your Personal Data offers an adequate level of protection that is at least comparable to that which is provided under applicable data protection laws.

6. RETENTION OF PERSONAL DATA

6.1 We retain the Personal Data collected where an ongoing legitimate business requires retention of such Personal Data. In the absence of such need, We will either delete it, aggregate it, or securely store it until deletion is possible.

7. SECURITY OF PERSONAL DATA

7.1 We use appropriate technical and organizational measures to protect the Personal Data that We collect and Process. The measures We use are designed to provide a level of security appropriate to the risk of Processing Your Personal Data.

8. YOUR RIGHTS

8.1 You can request Us for access, correction, update or request deletion of Your Personal Data.

8.2 You can object to the Processing of Your Personal Data, ask Us to restrict processing of Your Personal Data or request portability of Your Personal Data.

8.3 You have the right to opt-out of marketing communications We send You at any time.

8.4 Similarly, if We have collected and processed Your Personal Data with Your consent, then You can withdraw your consent at any time.

8.5 You have the right to complain to a data protection authority about Our collection and use of Your Personal Data.

9. COOKIE POLICY

9.1 Cookies are text files that are placed on Your computer to collect standard internet log information and visitor behaviour information by Us. When You visit the Website(s), We may collect Personal Data automatically from You through cookies or similar technology.

10. PRIVACY OF CHILDREN

10.1 We recognize the importance of children's safety and privacy. We do not request, or knowingly collect, any Personal Data from children under the age of 18.

11. NOTICE TO END-USER AND OTHER EXCLUSIONS

11.1 Where the Services are made available to an End-User through a Subscriber, that Subscriber is the Controller of the End-User’s Personal Data.

11.2 We will not send emails to End-Users of our Subscribers’ websites unless manually initiated by the Subscriber through our platform. Subscribers are solely responsible for compliance with anti-spam laws.

11.3 Our Website(s) contain links to other websites. Our Policy applies only to our Website(s).

12. CONTACT INFORMATION

You may contact us if You have any enquiries or feedback on Our personal data protection policies and procedures, or if You wish to make any request, in the following manner:

Address: 108A, First Floor, Anna Salai, Chennai - 600075, India

13. CHANGES TO THE POLICY

13.1 We keep this Policy under regular review and may update this webpage at any time. This Policy may be amended at any time and You shall be notified only if there are material changes to this Policy.

Your Privacy Matters.

For any queries regarding our data practices, please contact our support team.

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