Privacy Policy

1. Introduction

Sendmo Global Services values your privacy and is committed to protecting your business details, contact information, and product specification data. This Privacy Policy details how we collect, store, share, and protect your information when you submit enquiries on the Sendmo B2B platform.

2. Information We Collect

We collect information that you explicitly provide when submitting an RFQ or contact form on our website:

• Contact Details: Your name, company name, email address, and WhatsApp/phone number.
• Product Requirements: Product name, category, subcategories, target pricing, estimated purchase quantities, and shipping destinations.
• Technical Assets: Detailed descriptions, image attachments, or engineering files (like CAD/PDF drawings) that specify your manufacturing requirements.

3. How We Use Your Information

We utilize the collected information strictly for B2B sourcing purposes:

• To match your requirements with audited manufacturers in China.
• To obtain accurate wholesale quotes, calculate custom duties, freight fees, and provide a single Landed Cost in INR.
• To communicate with you via WhatsApp or email regarding your active enquiries and order progress.
• To improve our website functionality, security, and B2B services.

4. Data Sharing & Protecting Industrial Designs

We enforce strict confidentiality rules to protect your sourcing edge and industrial designs:

• No Contact Disclosure: We share your technical specifications and drawings with potential Chinese factories to get quotes, but we **never** disclose your email, phone number, or company name to them. All negotiations and communication flow through Sendmo B2B.
• NDA with Factories: For proprietary drawings or custom molds, we require suppliers in China to sign Non-Disclosure Agreements (NDAs) before sharing specifications.
• No Spam/Marketing: We do not sell, rent, or lease your contact information to third-party marketing companies.

5. Data Retention & Security

Your contact information is saved securely in our Firebase Firestore database, and uploaded documents are stored in secure Amazon S3 buckets. We implement standard encryption protocols to protect your files against unauthorized access or breaches.

6. Cookies & Tracking

We use minimal cookies to manage user sessions and gather basic traffic analytics (like Google Analytics) to improve platform load speeds and site usability. You can disable cookies in your browser settings if preferred.

7. Your Rights

As a business client, you have the right to request a copy of the contact data we have stored, update your specifications, or request complete removal of your inquiry files and contacts from our system. To do so, please email us at the address below.