Sendmo B2B

Customer Support

Have questions about importing, customs clearance, or order tracking? We're here to help you source efficiently.

Direct Contacts

Escalations

If you have an active container shipment or urgent customs clearance issue at Chennai port, please call our sourcing directors directly at the number listed above or ping us on WhatsApp for real-time status tracking.

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Frequently Asked Questions

What products can Sendmo B2B source?

We source any legal commercial product manufactured in China. Our specialties include industrial machinery, spare parts, raw materials, premium leather sheets, footwear leathers, led display screens, and custom hardware. If it's made in China, we can find a verified manufacturer for it.

How does Sendmo B2B handle product quality?

Quality control is our top priority. We vet factories before ordering, send you physical samples for approval, and arrange a detailed pre-shipment inspection at the factory before loading the containers. We don't clear the final payment until you verify the quality reports.

What compliance certificates do we need for India?

Depending on the product, you might require BIS (Bureau of Indian Standards), WPC, or FSSAI registration. Our Chennai team specializes in verifying these compliance standards and will guide you on necessary paperwork before placing orders to ensure a smooth import clearance.

What is the typical shipping timeline?

For sea cargo from China main ports (Ningbo/Shanghai/Shenzhen) to Chennai/Nhava Sheva, it takes approximately 30 to 45 days. Air freight takes about 7 to 12 days. Customs clearance usually adds another 3 to 5 days once the vessel arrives.

Can we pay in Indian Rupees (INR)?

Yes, absolutely! Since our B2B service is dedicated to Indian business owners, we provide a full landed cost estimate in INR (including custom duties, sea freight, port clearance, and local GST). You pay us locally in Chennai, and we manage all foreign trade remittances.